Please fill in each of the fields to the left. Incomplete submissions will not be reviewed. We are simply too busy to track down missing information. Help Us, Help You!

Please give us more information than you think we may need. We do not need to know your pets names, but we certainly need to know your first name and last name and phone number with area code. You get the point. We receive many many requests per day. Providing the information we need to get the job done quickly allows us to help you quicker.

When finding an incident on video it really helps to have a time frame. Even if it is the date and time of when you first noticed the issue. Please include this in the message area.

If the operator says something during your call, such as, “a one or zero should not be dialed” please tell us this informaiton. The more we know the better we can help.

As the saying goes, a picture is worth a thousand words. If you think a picture would help us to understand the problem. Please send it over.

After your information is loaded in the system take time and test it out. Make sure it works and you know how to open the gate. Ideally, before you have a stranded visitor.